By using our Services & Consultations, you are agreeing to these terms. Please read them carefully.

Thank you for selecting or services offered by PIS IT Solutions Private Limited and/or its subsidiaries and affiliates (referred to as "PIS IT Solutions", "We", "Our", or "Us"). Review these terms of service ("Agreement") thoroughly. This agreement is a legal agreement between you and PIS IT Solutions Private Limited. On accepting it electronically (for example, clicking "I agree"), installing, accessing or using the services or products, you agree to these terms. If you do not agree to this agreement, then you may not use the services.

QUOTATIONS AND ESTIMATES:

• All quotations and estimates provided by PIS IT Solutions are valid for a period of 30 days from date of issue. Quotations not accepted within this timeframe must be re-issued.
• All quotations are required to be accepted using the supplied Quotation Acceptance Form and returned to PIS IT Solutions within the 30-day period from date of issuance.
• All quoted prices, excluding where indicated, do not include Goods and Services Tax.
• Estimates may be provided by PIS IT Solutions to offer the client a guide on the projected costing of a project prior to any discovery or research for said project. All estimates will be clearly marked as such and are not an indication of the exact final cost to develop the application.
• All estimates will need to be formalized to a quotation or invoice before acceptance by either party as the final cost of the application.
• PIS IT Solutions reserves the right to suspend the services/quotation at any time, without any prior information

PAYMENT TERMS:

• All quotations provided by PIS IT Solutions, require a 50% deposit upon acceptance.
• Unless prior arrangement has been made, final payment is strictly net 10 days from the date of completion.
• Any cost arising from payment clearings or transaction charges are solely the responsibility of the client and will be charged as such.
• PIS IT Solutions will only commence work on the quoted application once any deposited funds have cleared.
• The customer will not be entitled for any service in case of delay in payment for more than 10 days from the final date of installation / date of project / module completion.
• The AMC percentage shall be decided by the PIS IT Solutions; which depends upon the amount of efforts and work required. This % may vary each year.
• The recurring / renewal amount of the domain and hosting are subjected to change as per the market rates.
• PIS IT Solutions disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of Assam, Guwahati, India.

INTELLECTUAL PROPERTY

• Unless specified all quotations provided by PIS IT Solutions, do not include any source code license.
• All source code and associated intellectual property relating to said source code, developed by PIS IT Solutions, solely remains the property of PIS IT Solutions, except where specific code license has been issued to the client and said issuance has been indicated in writing from PIS IT Solutions.
• PIS IT Solutions reserve the right to implement licensing features within the quoted application, except where code license has been issued by PIS IT Solutions.
• Any alteration, reverse engineering, or manipulation of any kind on the code, compiled or otherwise, created by PIS IT Solutions for the quoted application may be a breach of trademark and copyright laws. If said breach is confirmed, penalties will apply under the relevant acts.
• Any costs incurred by PIS IT Solutions for third party code license required to complete the quoted application are the responsibility of the client and will be solely borne by the client. Any such third-party code license will be attached to the existing PIS IT Solutions code license for the quoted application.

CANCELLATIONS

• Should the client wish to cancel acceptance of the quotation, PIS IT Solutions will invoice the client for any work completed to date, as a percentage of the total work involved.
• The minimum cancellation fee will be 30% of the signed quotation

ERRORS AND LIABILITIES

• PIS IT Solutions will pursue due care to ensure applications create by PIS IT Solutions are free of errors.
• PIS IT Solutions will correct any errors made by PIS IT Solutions staff in the undertaking of the quoted application.
• PIS IT Solutions does not accept responsibility for losses or damage arising from errors within any application.
• PIS IT Solutions does not accept responsibility for errors, damages, losses or additional costs that relate to third party products that PIS IT Solutions may require completing the quoted application.

Alterations

• Any alterations requested by the client after development has begun will incur extra development and regression testing time. Dependent upon the alteration or change requested an average of 3 days extra development time per alteration should be allowed for. The 3 day average may not be indicative of the time required and can be extended commensurate of the time involved to implement said changes.
• PIS IT Solutions will not accept responsibility for any alterations performed by the client or any third party which may cause or induce errors within the quoted application.
• If PIS IT Solutions are required to correct said alterations or errors resulting from said alterations, induced, injected or otherwise caused by parties other than PIS IT Solutions, the client will be charged at the hourly rate that is current for PIS IT Solutions at the time said errors are to be fixed.

COMPLETION OF WORK

• All timeframes offered by PIS IT Solutions to the client are estimates. The intrinsic nature of software development and its intricacies do not offer PIS IT Solutions the luxury of defining definite timeframes.
• PIS IT Solutions will endeavour to complete all work within the estimated timeframes discussed with the client in the quotation. However, PIS IT Solutions will not be liable for any penalties, monies or hardships otherwise incurred by the client if the application cannot be delivered within the estimated timeframe.
• PIS IT Solutions will not release the quoted application unless all payments have been met under the obligations of the quotation or work agreement.
• If PIS IT Solutions does not have control over the residence where the finished work will reside then full payment must be made prior to said work being released by PIS IT Solutions.
• The quoted application remains the property of PIS IT Solutions Software until all obligations have been met for release of said application to the client.
• If PIS IT Solutions is working as a third party to another company, said company is responsible in meeting the obligations for release of the quote application to their client.